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Clientele ITSM Home ::
Incident Management ::
Problem Management ::
Change Management
Configuration Management ::
Service Level Management
Change Management
Objective:
Ensuring that standardized methods and techniques are used for efficient and prompt handling of all changes in order to prevent change-related incidents
Results:
- Faster Changes
- Consistency of infrastructure
- Less Downtime
Key Features:
- Create change requests from incidents or problems
- Manage change requests
- Approve/Deny requested changes
- Measure time from request to change
- Monitor changes done by third parties
Clientele ITSM helps organizations make changes to the IT infrastructure in a controlled way. Whether the change is required to solve a problem or it is the integration of a new system into your existing IT infrastructure, Clientele ITSM provides a method for requesting the appropriate change, ensuring it receives appropriate approvals and also tracks how long it takes to implement the change. ITSM provides your employees (including Change Approval Board members) with goal-oriented options for implementing a change in a controlled fashion.
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