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Clientele ITSM Home ::
Incident Management ::
Problem Management ::
Change Management
Configuration Management ::
Service Level Management
Configuration Management
Objective:
Provide identification, control status accounting and verification of the components of the IT infrastructure
Results:
- Full accounting of all components of the IT infrastructure
- Accurate information available to support all service desk processes
Key Features:
- Track all IT infrastructure assets including hardware and software
- Product and component level tracking
- Transfer products to new owners
- View history of product ownership and support
- Take control of Windows®-based PCs
- Record relationships between products
With Clientele ITSM you can get detailed insight into your IT infrastructure assets. You can easily track your hardware, software and other IT infrastructure components within ITSM. Thanks to the total overview of information, your service desk can operate effectively and efficiently, saving time for the service desk and money for the organization.
Clientele ITSM also offers you the opportunity to record financial data associated with configurations and products. Purchase value, depreciation term, value after depreciation, warranty date and installation date are captured and tracked. In addition, it's possible to allocate costs to budget holders, departments, sister companies etc. In short, ITSM makes IT costs transparent.
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