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Clientele ITSM Home ::
Incident Management ::
Problem Management ::
Change Management
Configuration Management ::
Service Level Management
Key features
- Clientele IT Service Management enables you to provide your customers with accurate, complete and clear information.
- Create, trace, summarize and close calls (incidents) easily.
- Link several incidents to a problem, and once the problem has been solved and closed, all related incidents can be automatically closed.
- ITSM provides a change management methodology ensuring all change requests receive the appropriate approvals and also tracks how long it takes to implement the change and provides your employees (including Change Approval Board members) with goal-oriented options for implementing a change in a controlled fashion.
- Record financial data associated with configurations and products. Purchase value, depreciation term, value after depreciation, warranty date and installation date are captured and tracked.
- The level of service provision can be measured by recording service agreements and costs in ITSM. This allows you to offer precisely the correct level of service.
- Clientele IT Service Management is 'ITIL Service Support Enhanced' certified.
- Customise Clientele to suit your business needs.
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