|
|
|
 |
Clientele ITSM Home ::
Incident Management ::
Problem Management ::
Change Management
Configuration Management ::
Service Level Management
Problem Management
Ensure stability of the IT infrastructure and IT services by structurally and permanently removing errors within the IT infrastructure.
Objective:
Ensure stability of the IT infrastructure and IT services by structurally and permanently removing errors within the IT infrastructure
Results:
- Resolve incidents quicker and more efficiently
- Reduce the chance of repeating incidents
- Increased Uptime
Key Features:
- Create problems from incidents
- Search knowledge base to solve problems
- Classify problems
- Measure response and resolution times
- Link multiple incidents to a problem
- Link change requests to problems
- Solving problem closes related incidents and change requests
|
|
| |
|
