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Self-Service Portal
Empower Technology Users — Anytime, Anywhere
Key features
- The Self-Service Portal provides your end users - your "customers" - with access to information and answers to their questions—at their convenience.
- A secure, standards-based Web application that is highly adaptable to meet your business requirements.
- It bolsters your IT help desk program by enabling self-service over the Web.
- Reduce the number of first-level calls made to your IT support desk, enabling your IT support staff to concentrate on solving more complicated problems, while reducing IT support costs.
- "Customers" can submit support calls as well as check up on the status of calls they’ve already submitted.
- Placing answers to your customers’ FAQs on the Web and enable your customers to self-serve themselves, anytime of the day—from anywhere in the world.
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